Question 1

How do I create an account on 3xx3?

Accepted Answer

registration page Enter your name, mobile number, date of birth, and password to create a free account in just 2 minutes. After registration, an OTP will be sent to your mobile — use it to complete verification. Players under 18 are not permitted to register. Please play responsibly.

Question 2

What should I do if I forget my password?

Accepted Answer

On the login page Click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Verify with the OTP and set a new password. The entire process takes under 3 minutes.

Question 3

Can one person open multiple accounts?

Accepted Answer

No. Only one account can be created per mobile number or national ID. Creating multiple accounts is a violation of our terms and conditions, and all associated accounts may be permanently banned.

Question 4

Why is account verification (KYC) required?

Accepted Answer

KYC verification secures your account and enables withdrawals. Simply upload a photo of your national ID or passport — verification is typically completed within 24 hours. Large withdrawals are not available without completed KYC.

Question 5

How do I close my account?

Accepted Answer

To close your account, email support@3xx3.bet or reach out via live chat. Make sure to withdraw your balance before closing your account. Responsible Gaming You'll also find a self-exclusion option on this page.

Question 6

Which payment methods are supported?

Accepted Answer

3xx3 currently supports deposits and withdrawals via Mobile Pay, Nagad, and Rocket. More payment options will be added in the future. Cryptocurrency support is also coming soon.

Question 7

What is the minimum deposit amount?

Accepted Answer

The minimum deposit is ৳200 BDT, applicable for both Mobile Pay and Nagad. First-time deposits are eligible for a welcome bonus — for more details, Voucher page view here.

Question 8

How long do withdrawals take?

Accepted Answer

Withdrawal requests are typically processed within 15 minutes to 4 hours. During peak times, it may take up to 24 hours. Completing KYC verification speeds up the process.

Question 9

Are there any deposit fees?

Accepted Answer

3xx3 does not charge any fees on deposits. However, your mobile banking provider (Mobile Pay/Nagad/Rocket) may apply their own transaction charges.

Question 10

What should I do if my deposit fails?

Accepted Answer

If a deposit fails, first check your transaction history in your mobile banking app. If the amount was deducted but not credited to your account, contact our support team with the transaction ID — it will be resolved within 2 hours.

Question 11

What bonus will I receive as a new member?

Accepted Answer

New members receive a welcome bonus on their first deposit. The bonus amount depends on the deposit size. For full terms and conditions, visit Voucher page Check it out. You'll also receive special offers after registration. A minimum deposit is required to claim a bonus. Bonuses cannot be withdrawn until the wagering requirements have been met.

Question 12

What is a wagering requirement?

Accepted Answer

Wagering requirement refers to how many times you need to bet the bonus amount before you can withdraw it. For example, a ৳1,000 bonus with a 30x wagering requirement means you must place ৳30,000 in bets. Each bonus has its own terms — these are clearly stated on the offers page.

Question 13

How do I get a cashback bonus?

Accepted Answer

Cashback is awarded weekly based on your total bets and is credited to your account every Monday morning. VIP members earn cashback at a higher rate. For more details, visit the On the VIP page view here.

Question 14

Do bonuses need to be used before they expire?

Accepted Answer

Yes, every bonus has a set expiry period. Wagering requirements must generally be completed within 7 to 30 days. Any unused bonus will be automatically cancelled once the period ends.

Question 15

What games are available on 3xx3?

Accepted Answer

3xx3 offers slots, Live Casino (baccarat, roulette, blackjack), Sports Betting, cricket betting, and jackpot games. To browse all available games, visit the Games page visit here.

Question 16

Are the games fair and unbiased?

Accepted Answer

Yes. All games on 3xx3 use certified RNG (Random Number Generator) technology, with fairness regularly verified by third-party audit firms. Our live games are streamed in real time with live dealers.

Question 17

How can I win a jackpot?

Accepted Answer

In jackpot games, a portion of every bet contributes to the jackpot pool. The jackpot can be triggered on any spin — it's entirely RNG-based. To view the current jackpot pool, visit the On the Jackpot page Go.

Question 18

What happens if I get disconnected during a game?

Accepted Answer

If you get disconnected mid-game, the result of the ongoing round is saved on the server. Once you log back in, the outcome of the last round — and any winnings — will be credited to your account. If you experience any issues, please contact support.

Question 19

Is my personal information safe?

Accepted Answer

Yes. All data is SSL-encrypted. We never sell personal information to third parties. See our Privacy Policy Read more to find out.

Question 20

What should I do if I suspect my account has been hacked?

Accepted Answer

Change your password immediately and contact us at support@3xx3.bet. Our security team will take prompt action. You can also temporarily lock your account if needed.

Question 21

What is responsible gaming and how can I get help?

Accepted Answer

Responsible gaming means playing within your limits. 3xx3 offers deposit limits, loss limits, and a self-exclusion option. To learn more, Responsible Gaming page.

Question 22

What are the requirements to become a VIP member?

Accepted Answer

Playing regularly and reaching specific wagering milestones earns you VIP points. You can advance through Bronze, Silver, Gold, and Platinum tiers based on your points. For full details, On the VIP page view here.

Question 23

What exclusive benefits do VIP members receive?

Accepted Answer

VIP members enjoy higher cashback rates, faster withdrawals, a dedicated account manager, a special birthday bonus, and access to exclusive tournaments.

Question 24

How do I use my VIP points?

Accepted Answer

VIP points can be converted to cash or used as bonus credit. Every 100 points earns you a set amount of bonus credit. To redeem your points, head to your account dashboard.

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